Shipping & Returns


SOUTHERN CANDLE SHIPPING & RETURNS POLICY

COMPLIMENTARY STANDARD SHIPPING ON ORDERS OF $49.00 OR MORE:

All Wholesale Orders are exempt from FREE Shipping.

Receive Complimentary Standard Shipping on all orders of $49.00 or more from Southern Candle. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied.

Southern Candle Complimentary Standard Shipping is only available within the 48 contiguous U.S. states and excludes Alaska and Hawaii. Shipping rates for Alaska and Hawaii may vary, please E-mail: sherry@southerncandle.com for more information.

Only authorized purchases will be processed and shipped. Southern Candle reserves the right to change or cancel any order due to unauthorized, altered, or ineligible use of any Southern Candle offers.

Each order placed with Southern Candle can only be shipped to one address at a time. Items in a single order cannot be sent to separate shipping addresses.

Available to U.S. residents only. Offer valid only at http://www.southerncandle.com

Southern Candle Shipping and Handling Fees

Order Subtotal Shipping Fee:

 

Order Subtotal Shipping
$0 to $24.99 $8
$25.00 to $48.99 $10
$49.00 to $74.99 FREE*
$75.00 to $99.99 FREE*
$100.00 or more FREE!*

 

* Applies to Southern Candle’s choice of FedEx/UPS/USPS Ground shipping within the 48 continental U.S. states only. All Wholesale Orders are exempt from FREE Shipping. Shipping rates for Alaska and Hawaii will vary.


Alaska and Hawaii

Shipping rates for orders going to Alaska and Hawaii are double that of the rates for the Continental U.S. for standard ground shipping. Unfortunately, Southern Candle cannot ship two-day express outside of the Continental U.S.

All orders are shipped from the Southern Candle Manufacturing Facility in North Wilkesboro, North Carolina. Orders will be shipped via our choice of FedEx/UPS/USPS Ground Monday - Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two (2) business days.

Two-Day Shipping Available from Southern Candle with a fee: $25-$35 will be added to orders that are to be expedited. Two-Day Delivery orders must be placed by 1 p.m. Eastern Standard Time (EST) Monday-Friday to be shipped that same day.

RETURNS

Please inspect your order carefully when you receive it. All of our Southern Candle products are thoroughly inspected before they are shipped to ensure you receive the best possible products.

In the event of damage during shipping, please contact our customer service department within five (5) days of receiving your purchase. Please E-mail: sherry@southerncandle.com for more information.

Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for any reasons other than damage that incurred during shipping cannot be accepted. Please E-mail: sherry@southerncandle.com for more information.

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